Traditional businesses, especially those threatened by competition from technology companies, must adapt through digital transformation to stay in the game and be successful. This imperative has acclerated with the he emergence of COVID-19. But as traditional firms aim to transform, they must overcome the challenges associated with decades-old approaches, legacy systems, deeply embedded processes and capabilities, and deliberate execution and decision-making cultures.
In this discussion, Leslie Chacko (Managing Director, Digital Insights and Solutions, Marsh & McLennan Companies) and Paul Copti (Senior Vice-President, Marsh Montreal) present:
- The emergence of COVID-19 and broad implications for businesses across industries
- The key trends in digital that are influencing transformation across industries
- Key lessons learned from technology companies
- Five practical steps that companies can take to successfully navigate their digital transformation journey